At YI YU NETWORK MEDIA CO., LIMITED (operating under the domain https://mocosu.com/), we strive to provide high-quality women’s jewelry and ensure you are completely satisfied with your purchase. However, if for any reason you are not satisfied with your order, we are happy to offer you a return option under the following terms:

1. Eligibility for Returns

  • Return Period: You have 30 days from the date of delivery to request a return.
  • Condition of Items: To be eligible for a return, the item must be:
    • Unworn, unused, and in its original, undamaged packaging.
    • Free from any marks, scratches, or damages.
    • Accompanied by a valid proof of purchase (e.g., order number or receipt).

2. Non-returnable Items

The following items are non-returnable:

  • Custom-made, personalized, or engraved products.
  • Final sale or clearance items.
  • Earrings (for hygiene reasons).
  • Products that have been worn, damaged, or altered in any way.

3. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to us via email at [email protected] within the return period to initiate the return process. Please include your order number and the reason for your return.
  2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and further instructions on how to return the item.
  3. Packaging: Please ensure the item is securely packed in its original packaging to prevent damage during return shipping.
  4. Return Shipping: You will be responsible for return shipping costs unless the item is defective or we made an error in processing your order. We recommend using a trackable shipping method for returns to ensure safe delivery.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved:

  • Refund Method: The refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
  • Restocking Fee: In some cases, a restocking fee may apply, depending on the condition of the returned item and the reason for the return.

5. Damaged or Defective Items

If you receive an item that is defective or damaged, please contact us immediately at [email protected]. We will resolve the issue by offering a replacement, a full refund, or store credit based on your preference. We may ask for photos of the damaged item to assist with the resolution.

6. Exchange Policy

We currently do not offer direct exchanges. If you would like a different item, please return the unwanted item for a refund and place a new order for the desired item.