At YI YU NETWORK MEDIA CO., LIMITED (operating under the domain https://mocosu.com/), we strive to provide fast, reliable, and affordable shipping options for all our customers. We use trusted couriers such as USPS, FedEx, UPS, DHL, and other reputable carriers to deliver your jewelry safely and promptly.

1. Shipping Methods and Carriers

We offer a range of shipping options, including but not limited to:

  • USPS
  • FedEx
  • UPS
  • DHL

The available shipping options and rates will be provided at checkout based on your location and the items in your cart.

2. Processing Time

  • Order Processing: Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Time: Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are as follows:
    • Standard Shipping: Typically 5–7 business days.
    • Expedited Shipping: Typically 2–3 business days.
    • Express Shipping: Typically 1–2 business days.
    Please note that delivery times may vary during busy holiday seasons or due to circumstances beyond our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. We offer the following:

  • International Shipping: We offer international shipping to most countries. International shipping rates will be calculated based on your location.

4. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and a link to track your package via the carrier’s website. You can also log into your account on https://mocosu.com/ to view the status of your order.

5. International Shipping

We offer international shipping to a wide range of countries. Please be aware of the following:

  • Customs Duties & Taxes: International orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the customer. These fees are assessed by the destination country and are not included in your shipping cost at checkout.
  • Delivery Times: International shipping times may vary depending on the destination and customs processing.

6. Order Modifications & Address Changes

Once an order has been placed and processing has started, we are unable to make changes to the shipping address or contents of the order. Please double-check your order and shipping information before completing the checkout process.

If you notice an error in your shipping address, please contact us as soon as possible at [email protected], and we will do our best to assist you.

7. Lost or Damaged Packages

While we do our best to ensure your order is shipped safely, occasionally issues arise during transit. If your order is lost or damaged, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue as quickly as possible. In some cases, we may offer a replacement or refund, depending on the situation.